News and Events
News update
May 13, 2026CommunicationsThe Authority is focusing on strengthening governance & operational efficiency and enhancing delivery of the Authority’s mandate. The training of the Board held in the month of April, focused on how Corporate Governance is a catalyst that strengthens leadership, oversight, ensures regulatory compliance, and boosts organizational performance.
The workshop targets to strengthen its governance and compliance structures with the cardinal message: Good Governance is not procedural; it is transformative and strategic.
In her opening remarks, the Chairperson of the Board Dr, Jane Mwikali Makau urged the teams to embrace accountability and integrity in service delivery: urging them to be strategic, protective and alive in the discharge of mandate.
The Chief Executive Officer, Eng. Julius Mugun emphasized need for dedication to matters governance, ensuring compliance with legal and regulatory frameworks, and safeguarding public trust through responsible management of public resources. He reiterated the Authority’s commitment to deliver projects, both in quality and time.
Other areas of discussion included ethical leadership, risk management, budget cycles, and strategic decision-making to build stakeholder trust and achieve sustainability. Today’s key discussions covered Environmental Social Governance (ESG), AI & Data Governance, understanding the budgeting cycle and the board’s oversight role.
Following the deliberations, members expressed their satisfaction with the delivery. They understood the importance of ESG as a framework used by investors and organizations to measure sustainability, ethical impact, and risk management beyond traditional financial metrics. It further aims at driving long-term resilience, attract investment, and ensure transparent, ethical business operations.
It was noted that the Board has a critical role in developing policies on the use of AI and other ethical considerations on the use of AI to enhance efficiency
The budgeting cycle is more than a routine financial exercise—it’s the backbone of how an organization plans, prioritizes, and controls its resources. When done properly, it ensures that limited funds are allocated where they create the most value and impact. The cycle also promotes accountability and transparency.
Through budget preparation, approval, implementation, and review, different departments are required to justify their financial needs and report on how funds are used. This is especially important in line with frameworks like the Public Finance Management Act, which emphasizes prudent use of public resources. Regular monitoring and evaluation within the cycle help detect variances early, reducing risks of overspending or misallocation.
This training is a follow up on the action points from the Strategic Plan that has a clear road map for the delivery of national public water works infrastructure across the country. Corporate Governance has extensively been covered in this policy document.
The training of the Board is a pointer to the recognition of the tenets of Good Corporate Governance which entails upholding of accountability, transparency, innovation, and measurable impact.
In attendance are the Authority’s Chairperson Dr. Jane Mwikali Makau, Board of Directors, Ag. CEO Eng. Julius Mugun and Senior Management.
By Wilfred Munyiri
Principal Corporate Communication Officer
21st April, 2026
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May 4, 2026CommunicationsH.E. Mama Rachel Ruto, E.G.H., returned to UNOA Comprehensive Primary School in Wote, Makueni County—nearly a year after first visiting a dusty field where children learned in harsh conditions. What she witnessed then sparked a commitment to restore dignity, hope, and opportunity for the learners. It is on 30th April, 2026 that she commissioned the Unoa Comprehensive School water project in Wote, Makueni County.
That promise is now fulfilled. Through collaboration between National Water Harvesting & Storage Authority and its parent Ministry of Water, Sanitation and Irrigation, and the Dawoodi Bohra Community, the school has undergone a remarkable transformation. A water project now provides clean water, classrooms have been improved and made inclusive, and a greener, more nurturing environment is taking shape where dust once prevailed.
Beyond infrastructure, the school community has embraced change. Learners and teachers have established kitchen gardens, promoting nutrition, sustainability, and innovation both at school and at home. This is not just development; it is a culture shift driven by partnership and purpose.
Speaking during the event, the First Lady reaffirmed the government’s commitment to ensuring every child learns in dignity and has equal opportunity to succeed. She also encouraged parents, leaders, and partners to sustain and replicate this model across the country. In a symbolic gesture to support learners and a step towards a brighter future. UNOA stands today as a powerful example of what is possible when leadership, community, and compassion come together.
Implemented by the National Water Harvesting & Storage Authority, Unoa Comprehensive school water project provides reliable and sustainable water source for the school community so as to improve sanitation, support agricultural activities within the school and improve the community’s socio-economic development.
The project has the following water infrastructure components; community water kiosk, water pipeline that suppliers water to various points like the kitchen, hand-washing points and the dormitories. It also consists of the water tank tower with a 50,000 litre steel tank and solar panel structure that pumps water to the tank. The project supports the Voice of Children Initiative; a platform dedicated to amplifying the perspectives, experiences, and aspirations of children across Kenya. It is grounded in the belief that children are not just beneficiaries of development—but active participants whose voices matter in shaping policies, programs, and communities.
Core Pillars of the Voice of Children Initiative are:
Provision- Ensuring children have access to essential needs such as education, nutrition, healthcare, and safe environments—while allowing them to express how these services can better serve them.
2. Protection: Creating safe spaces where children can speak freely about challenges such as violence, neglect, or exploitation—and ensuring their voices inform interventions and policy responses.
3. Participation: Empowering children to actively engage in decision-making processes at school, community, and national levels—giving them a seat at the table.
Present was the CS for Gender, Culture, the Arts, and Heritage Ms. Hanna Cheptumo, Principal Secretary for Water and Sanitation Mr. Julius Korir, other Principal Secretaries, NWHSA’s Board of Directors, Ag. CEO Eng. Julius Mugun, County Officials, the County Commissioner, the local administration, local leaders, the clergy, Unoa School administration, teachers, learners and Unoa Community
By Joyce Jepkemboi
Manager, Corporate Communication [...]
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April 29, 2026CommunicationsThe National Water Harvesting and Storage Authority (NWHSA) and Kericho Water and Sanitation Company (KEWASCO) has formalized a strategic partnership through the signing of a Memorandum of Understanding (MOU) aimed at enhancing water harvesting and storage infrastructure within the KEWASCO service area.
The MOU establishes a collaborative framework for the development and implementation of sustainable water harvesting and storage projects. This partnership seeks to improve water availability, strengthen climate resilience, and support socio-economic development in Kericho and its surrounding areas.
Under the agreement, the two institutions will jointly identify priority projects, mobilize resources, and provide technical expertise to ensure efficient execution of infrastructure initiatives. The collaboration is expected to significantly boost water security, particularly in response to increasing demand and the impacts of climate variability.
Speaking during the signing ceremony, representatives from both organizations emphasized the importance of inter-agency cooperation in addressing water challenges and reaffirmed their commitment to delivering impactful and sustainable solutions for the communities served by KEWASCO.
The MOU marks a key milestone in advancing integrated water resource management and underscores the government’s broader agenda of ensuring universal access to safe and reliable water services.
The Authority’s team was led by the Ag. Chief Executive Officer, Eng. Julius K. Mugun accompanied by Senior Management while the KEWASCO team was led by their Chairperson Mr. Sirkelly Cheruiyot, the Managing Director FCPA. Reuben Korir and Senior Managers.
By Wilfred Munyiri
Principal Corporate Communication Officer
29th April, 2026 [...]
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April 23, 2026CommunicationsDr. Jane Mwikali Makau, the Chairperson of the NWHSA Board, has reiterated her commitment to restructuring performance and productivity at the Authority with a view to improving performance. This was during today’s training session where Performance Contracting and Productivity Mainstreaming were the focus of the discussions.
Mr. Duncan Ondulo led the session on Performance Contracting (PC). Here, PC was described as a management tool used primarily in the public sector to improve service delivery by defining, negotiating, and measuring agreed-upon targets between government and employees. This then drives accountability and efficiency by linking rewards to results.
Failing to recognize high performance is a form of passive permission for mediocrity, which, if left unchecked, often becomes the new standard of excellence, reiterated Dr. Makau.
Productivity mainstreaming was also covered, where Productivity is the efficient and effective utilization of resources in production of high quality and cost-effective goods and services in an environmentally sustainable manner. It is the development, implementation and adoption of strategies and interventions that enable organizations to measure, manage and improve productivity and ultimately entrench a culture of productivity.
This was presented by Dr. Nahashon Moitaleel, the Chief Executive Officer of the National Productivity and Competitiveness Centre (NPCC) and Ms. Mary Mwova, a director of the organization.
From the discussions, the role of the Board of Directors in productivity mainstreaming is critical as it involves setting the strategic direction, fostering a culture of performance, and establishing oversight mechanisms to ensure that productivity improvement is embedded into the organization’s core operations.
Consequently, the Authority must embrace a culture of continuous improvement to ensure the productivity index increases. In attendance were the Directors of the Board and Management led by the Ag. Chief Executive Officer, Eng. Julius Mugun.
By Wilfred Munyiri
Principal Corporate Communication Officer
23rd April, 2026 [...]
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April 16, 2026CommunicationsResolution of public complaints is a critical pillar in strengthening service delivery in any public institution as it is a key driver of Service Delivery, Customer Satisfaction, and Institutional Performance. It is not only a customer service function but also a strategic management tool that helps an Authority improve responsiveness, accountability, and public confidence. Effective complaints handling involves receiving complaints, assessing them fairly, responding appropriately, and ensuring that issues are resolved in a timely and professional manner. When well-managed, complaint resolution enhances customer satisfaction, promotes loyalty, and contributes to overall institutional improvement.
Public complaints often arise when citizens experience delays, inefficiencies, unclear procedures, poor communication, or dissatisfaction with service outcomes. While complaints may sometimes be viewed as negative feedback, they are in fact valuable opportunities for learning and improvement. A well-functioning complaints resolution system allows an institution to identify gaps in its processes, address weaknesses, correct mistakes, and strengthen service standards. It also helps prevent recurrence of similar issues by ensuring that corrective measures are implemented and monitored.
In Kenya, all public institutions are required to promptly address and resolve public complaints that are submitted directly to them or those referred through the Commission on Administrative Justice (CAJ), popularly known as the Office of the Ombudsman. The Commission was established under the Commission on Administrative Justice Act, 2011 (Cap 102A of the Laws of Kenya) and plays a central role in promoting administrative justice, accountability, and good governance within public service.
The Ombudsman Kenya is also a lead agency under the national performance contracting framework. In this role, it oversees the implementation of the “Resolution of Public Complaints” and “Citizens’ Service Delivery Charters” indicators across the public sector. It further supports institutions by facilitating the establishment of complaints handling systems and strengthening internal capacity through training, guidance, and monitoring. This ensures that complaint resolution becomes an integral part of public service delivery rather than an afterthought.
For the Authority, effective complaint handling is a key commitment in its pursuit of excellence. The Authority recognizes that resolving public complaints is directly linked to customer satisfaction and public trust. When citizens feel heard and their concerns are addressed fairly, confidence in the institution grows. This trust is essential for effective service delivery, as it encourages citizen cooperation, reduces conflict, and strengthens the Authority’s relationship with the public.
Timeliness is one of the key principles of complaints handling. Complaints should be addressed promptly to prevent escalation and avoid service disruption. Delayed responses can create frustration and may lead to repeated complaints, negative public perception, or referral to external oversight agencies. By responding within set timelines, the Authority demonstrates seriousness and commitment to quality service.
Transparency is equally important. Customers should receive clear information about the complaint handling process, including how their complaint will be handled, expected timelines, and feedback mechanisms. Transparent systems reduce uncertainty and ensure fairness, while also discouraging corruption and abuse of office. When citizens understand processes and see fairness in decisions, they are more likely to accept outcomes, even when their complaint is not resolved in their favor.
Empathy is another essential principle that strengthens customer experience. Demonstrating understanding, respect, and compassion assures complainants that the Authority values their concerns. Many complaints arise not only because of the issue itself but also due to poor communication or perceived disregard. Empathetic handling improves interactions, reduces tension, and creates a more positive service environment.
Beyond improving customer satisfaction, resolution of complaints enhances institutional performance and productivity. A structured complaints handling system helps reduce repeated errors, saves time, and improves efficiency by addressing root causes. It also supports better decision-making by providing management with real-time feedback on service gaps. As issues are resolved and systems improved, staff performance increases, service delivery becomes smoother, and productivity rises across departments.
In conclusion, resolution of public complaints is a vital component of effective governance and service excellence. It strengthens accountability, promotes continuous improvement, enhances customer satisfaction, and supports better performance outcomes. The Authority remains committed to upholding the highest standards of complaints handling through timely action, transparency, empathy, and adherence to national requirements. By doing so, the Authority continues to build public trust, improve service delivery, and ensure that citizens receive efficient, fair, and responsive services.
By Angela Agina
Senior Corporate Communication Officer
16th April, 2026 [...]
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