Dr. Jane Mwikali Makau, the Chairperson of the NWHSA Board, has reiterated her commitment to restructuring performance and productivity at the Authority with a view to improving performance. This was during today’s training session where Performance Contracting and Productivity Mainstreaming were the focus of the discussions.
Mr. Duncan Ondulo led the session on Performance Contracting (PC). Here, PC was described as a management tool used primarily in the public sector to improve service delivery by defining, negotiating, and measuring agreed-upon targets between government and employees. This then drives accountability and efficiency by linking rewards to results.
Failing to recognize high performance is a form of passive permission for mediocrity, which, if left unchecked, often becomes the new standard of excellence, reiterated Dr. Makau.
Productivity mainstreaming was also covered, where Productivity is the efficient and effective utilization of resources in production of high quality and cost-effective goods and services in an environmentally sustainable manner. It is the development, implementation and adoption of strategies and interventions that enable organizations to measure, manage and improve productivity and ultimately entrench a culture of productivity.
This was presented by Dr. Nahashon Moitaleel, the Chief Executive Officer of the National Productivity and Competitiveness Centre (NPCC) and Ms. Mary Mwova, a director of the organization.
From the discussions, the role of the Board of Directors in productivity mainstreaming is critical as it involves setting the strategic direction, fostering a culture of performance, and establishing oversight mechanisms to ensure that productivity improvement is embedded into the organization’s core operations.
Consequently, the Authority must embrace a culture of continuous improvement to ensure the productivity index increases. In attendance were the Directors of the Board and Management led by the Ag. Chief Executive Officer, Eng. Julius Mugun.
By Wilfred Munyiri
Principal Corporate Communication Officer
23rd April, 2026